This is the privacy policy of Trident Building Consultancy Limited (“Trident”, “we”, “our” or “us”). Trident Building Consultancy Limited.
We take your privacy seriously and are committed to protecting and respecting the personal information you share with us. This policy explains what information we collect, how and why we use it, the lawful bases we rely on, how long we keep it, when it may be shared, and the rights you have in relation to your personal information.
Our policy is intended to comply with applicable data protection law, including the UK GDPR, the Data Protection Act 2018.
Any changes to this policy will be posted on our website and, where appropriate, communicated to you directly.
We encourage you to read this policy carefully so you understand how we handle your personal information.
What information do we collect?
We collect information about you when you interact with Trident, including when you contact a Trident colleague, engage with our website or communications, attend an event, register with us, use website features, complete customer surveys, provide feedback, participate in competitions or otherwise choose to send information to us.
The information we collect may include:
We only collect information that is necessary, relevant and adequate for the purpose for which it is provided or collected.
How do we use this information?
Trident will only process personal information where we have a lawful basis to do so and where the processing is necessary for the purpose for which the information has been collected.
We may use your personal information to:
Lawful bases for processing
Consent
Where you have provided consent, we may use your information to contact you about Trident activities, events, service updates or other information we think may be of interest to you. You can withdraw consent at any time by contacting us using the details in this policy or by using the unsubscribe option included in marketing messages.
International Transfers
Where Personal Data is processed outside the UK, we ensure appropriate safeguards are in place such as UK Addendum, International Transfer Agreement or adequacy decisions.
Children’s data
Our services and website are not intended for children and we do not knowingly collect personal data relating to anyone under the age of 18.
Contractual performance
We may use your personal information where this is necessary to perform a contract with you, provide services, fulfil instructions or complete transactions entered into with us.
Legitimate interests
We may use your personal information where it is necessary for our legitimate interests as a business, provided those interests are not overridden by your rights and freedoms. This may include understanding client needs, improving our services, promoting our business, maintaining records, managing professional relationships, protecting our systems and measuring the effectiveness of our communications.
Legal obligations
We may process personal information where this is necessary to comply with legal, regulatory, accounting, tax, reporting or professional obligations. We do not carry out automated decision making or profiling that produces legal or similarly significant effects.
Marketing
We may send you information about Trident activities, events and services that may be of interest to you, where you have consented to receive marketing or where we are otherwise permitted to contact you under applicable law. You have the right to opt out of marketing at any time by using the unsubscribe option included in our messages or by contacting us using the details in this policy.
We will never send you unsolicited junk email or share your personal information with anyone else who may use it for their own marketing purposes.
We rely on consent, soft opt in or legitimate interests depending on the nature of the relationship and the type of communication.
How do we share this information?
We do not sell your personal information. We may share personal information where necessary with trusted service providers and professional advisers who support our business, such as IT, website hosting, analytics, email, event, customer relationship management, legal, accounting or insurance providers. We may also disclose information where required by law, by a regulator or governmental body, or where necessary to protect our rights, property, systems or users.
Where we use third-party service providers, we expect them to protect your information and only use it for the purposes we have instructed.
Our website may contain links to other websites. This privacy policy only applies to Trident’s website, so if you follow a link to another website you should read that website’s own privacy policy.
How long do we keep your information for?
We will not keep personal information in an identifiable format for longer than is necessary for the purposes for which it was collected.
The length of time we retain your information will depend on the nature of our relationship with you, the purpose for which the information was collected, any legal or regulatory requirements, and whether we may need the information to establish, bring or defend legal claims.
Where information is no longer needed, we will delete it, anonymise it or securely archive it in accordance with our retention practices. Certain project related information may be retained for up to 30 years where required by the Building Safety Act or other legal obligations.
How can I manage the information we hold about you?
You have rights in relation to the personal information we hold about you. These rights may include the right to access, correct, erase, restrict, object to the use of, or request transfer of your personal information. You also have the right to withdraw consent where we rely on consent.
If you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible and we will take reasonable steps to correct it.
You have the right to:
You can exercise these rights and/or manage your information by contacting us using the details below:
Post: Trident Building Consultancy Ltd, Carlton Tower, St Paul’s Street, Leeds LS1 2QB
Email: info@tridentbc.com
Phone: please contact us using the details provided on our website.
Questions and complaints
If you have any questions or complaints about this privacy policy or how we use your personal information, please contact us by email at info@tridentbc.com or by post at Trident Building Consultancy Ltd, Carlton Tower, St Paul’s Street, Leeds LS1 2QB. We will acknowledge and handle data protection complaints in accordance with applicable legal requirements and will endeavour to respond promptly.
If you are unhappy with how we have handled your personal information or your complaint, you have the right to lodge a complaint with the Information Commissioner’s Office, the UK data protection regulator.
Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; telephone 0303 123 1113.
Cookies
Cookies are small text files placed on your computer or device to collect internet log information and visitor behaviour information. We may use cookies and similar technologies to help our website function, improve your experience, understand how visitors use our website, compile statistical reports and, where applicable, support relevant communications or advertising.. Non-essential cookies (such as analytics or marketing cookies) will only be used where you have given consent. You can manage your cookie preference through your browser settings on our cookie banner.
Source of data
We may receive information about you from external marketing partners when you interact with our advertisements on third-party platforms. These platforms may share professional profile data (such as your job title, company name, and contact information) with us in accordance with your privacy settings on that platform. We also receive aggregated analytics and conversion data to help us evaluate the performance of our marketing campaigns.
Security
Keeping your information secure is important to us. We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. Certain sections of our website may use encryption, such as SSL or a comparable standard. However, no data transmission over the internet can be guaranteed to be completely secure and any information you send to us online is sent at your own risk.
Other websites
Our website may contain links to other websites. This privacy policy only applies to Trident’s website. When you follow a link to another website, you should read that website’s own privacy policy.
Changes to this privacy policy
We keep this privacy policy under regular review and will place any updates on our website.
